Legal Policies

 

CORONAVIRUS MEASURES

PRIVACY POLICY

BOOKING AND CANCELLATION 

POLICY

TERMS OF USE

ACCESSIBILITY POLICY

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BOOKING AND CANCELLATION POLICY

Terms and Conditions

Glampio Coed Glamping LL53 8HL

These terms and conditions, as may be amended from time to time, apply to all our bookings and by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

 

Booking policy:

 

  • All payments are taken in full upon booking

 

  • You must be 18 or over to make a booking

 

  • If you don’t receive our confirmation email after booking, please contact us by mail or phone

 

  • Confirmation of all booking will be sent by return on receipt of the payment.

  • NO REFUNDS will be given for a cancellation by the guest less than 4 weeks from the holiday period.

  • Bookings are made on the understanding that occupancy of the property is for holiday purposes only, for only the period of time agreed and only the numbers of occupants booked in.

  • The person booking is responsible for disseminating the appropriate information sent to them to others in the party. For example, these Terms and Conditions, the site list including directions, information pack within each pod. This is to ensure they are fully aware of the nature of the glamping site, health and safety issues, the wider woodland and all the facilities that are on site.

  • If for any reason beyond the owner’s control, the property is not available on the dates booked, all charges paid in advance by guests will be refunded in full (but guests have no further claim against the owners).

 

  • We cannot accept any obligation or liability for any alteration or cancellation caused by civil strife, strikes, sickness, bad weather, technical transportation problems, or other circumstances.

 

  • We have a minimum stay of 2 nights. if you want to stay one night only, please contact us by email: glampiocoed@gmail.com

 

Payment:

 

  • Payment taken securely via Stripe. Payment is taken in UK Pounds Sterling only.

 

 

Arrival and Departure Times:

 

  • The glamping pods are available from 3:00pm on the day of arrival to 10:00am on the day of departure.

  • If you require to arrive earlier than 3:00pm or stay longer than 10:00am, you are welcome to pay £10 every hour e.g check out 11:00am – pay £10 extra.

 

Cancellation Policy:

  • NO REFUNDS will be given for a cancellation by the guest less than 4 weeks from the holiday period.

 

  • It may, if you wish, be possible to change the dates of your holiday, if there is availability. Rearrangements cannot be made less than 1 month prior to the commencement of your original booking.

 

 

Parking:

 

  • A place to park your car (beside the pod) is available, this is entirely at your own risk and we cannot accept any responsibility for damage or theft to your vehicle.

  • When the field is wet, we ask customers to park their car in the car park and walk down to their pod.

 

Accident:

 

Please ensure that if you have an accident, that you report it to the owners for entry in the Accident Book immediately.

 

 

Communal areas and kitchen:

 

  • All properties are strictly non-smoking.

  • All accommodation, communal kitchen and shower block should be left in the same state of cleanliness and order in which it was found.

  • The holiday maker under take to keep the premises and the furniture, fixtures and fittings and effects in or on the premises in the same state of repair and condition as at the commencement of your holiday, expecting fair wear and tear. We require compensation for damage, breakages or loss of items.

  • We accept no responsibility for personal possessions either in the glamping pods or in cars parked outside the property.

 

Fire Hazzards:

  1.  Log burners inside the glamping pods: never leave unattended when lit

  2. Do not put BBQ on wooden decking outside of the pod

  3. Do not put BBQ near the glamping pod

  4. Firepit cannot be moved

 

AIRSOFT Site:

Coed Glamping is a site where there is an adventure activity taking place at some point of the day – AIRSOFT.

Guests are requested to keep away from the wooden gate near the main entrance. The owners cannot accept any obligation or liability for anyone who enters the AIRSOFT site.

 

Dogs:

 

  • Well-behaved and controllable dogs are permitted on the site, but are not permitted to lie on the bed or sofa.

  • Dogs must not be let alone either in the accommodation or anywhere on the site.

 

 

Group Bookings:

  • If you are planning to have a noisy all night party then we are not the site for you.

  • It is essential that the entire group is made aware of the following Terms and Conditions.

 

  • This responsibility lies with the person making the booking in order to ensure that the Terms and Conditions are adhered to.

PLEASE NOTE IF THE GROUP FAILS TO ADHERE TO ANY OF THESE TERMS AND CONDITIONS, YOU WILL BE ASKED TO LEAVE. WE ARE A LOW NOISE POLICY GLAMPING SITE.

Only those guests originally booked are permitted to stay on site. Any extra guests (adults or children) will only be permitted on site at the owner’s discretion.

Quiet background music is permitted until 10pm.

When enjoying yourselves here at Glampio Coed Glamping, particularly at night, please be considerate to your neighbours. If there are any complaints about your behaviour you will be given ONE warning. If you continue to be disruptive then you will be asked to leave the site.

If any property is damaged during your stay then please inform the owner immediately. Serious damage to property will result in the group being charged the full amount for a replacement.

Do not use any fireworks, sparklers or Chinese lanterns.

CORONAVIRUS MEASURES

We are delighted to be able to welcome guests to Glampio Coed Glamping.

As always, it will be a pleasure seeing our regulars and welcoming new guests in 2021. 

 

We are taking a number of steps in response to Covid-19 to help keep everyone as safe as possible.


These are the precautions we are taking and to ask you to do certain things to help us:

1. Safeguarding guests – Covid-19
We are extremely cautious that Glampio Coed Glamping remains Covid-19 free zone. In order to do this, we ask guests to observe the Welsh Government’s Covid-19 regulations and advice

We will ask guests to stay at home if they or any of their party have had either a temperature, persistent cough, shortness of breath, loss of smell/taste or has been in contact with an infected person in the previous 14 days

We ask our customers to leave the ‘pod’ immediately if they have any symptoms of Covid-19 whilst staying at Glampio Coed Glamping.


2. Glamping Pods

  • Each pod is ‘deep cleaned’ with extra measures put into place for cleaning high contact areas:

  • Disinfecting hard surfaces

  • Washing cutlery, dishes and crockery in hot soapy water

  • Disinfecting all hard floors

  • Covering pillows with fresh pillow protectors

  • Changing all bed clothing to the mattress during each change over

  • All bedding will be washed at 60 degrees C.

  • Only glamping guests will be allowed into the glamping field, visiting friends or family will not be allowed to enter.

  • We will not be applying warm blankets to sit outside (you are welcome to bring your own)


3. Cooking facilities

  • ‘Gas hob’ to be used outside for cooking only

  • Frying pan and saucepan available

  • BBQ charcoal – charcoal is sold on site. Leave money in the pod or make a bank transfer

 

4. Shower/toilet block
These are the measures we have taken to ensure your safety:

  • Continuing to provide antibacterial hand soap outside of the shower block for glamping customers

  • Deep cleaning before and after your stay

  • Disinfecting door handles and surfaces (inside and outside)

  • Disinfecting hard surfaces

  • Disinfecting the floor

 

5.  End of stay
In order to minimise the risk to our cleaning staff, we ask you kindly to:

  • Empty all bins in the large wheelie bin located at the back of the shower block (recycle and waste go together). Please ensure use of our antibacterial hand soap before and after opening the bins.

  • Strip beds of sheets, pillowcases and mattress covers in red bags that will be provided. 

PRIVACY POLICY

It is of the utmost importance for us to protect the privacy and personal information of our site visitors and users.

Data Collection, Use, and Sharing
We are the sole proprietors of the information collected on this site. We only collect data that are voluntarily provided by site visitors, and we never sell this information to any third parties without informed consent unless you indicate otherwise. We may contact you to tell you about Glampio Coed Glamping and AIRSOFT updates or changes to this privacy policy.

Control Over Data
You are free to contact us at any time to inquire about what information we hold about you, to change any of your details which need to be corrected or updated, or to express any concerns you have regarding our use of your data.

Information Security
We take comprehensive steps to protect your information. Sensitive data is always encrypted, stored on our secure servers, and transmitted using the safest methods.

TERMS OF USE

The following Terms of Use is a legal contract between an individual user and Glampio Coed Glamping regarding the use of your website and services. Please update these guidelines according to your specific policies.

Welcome to Glampio Coed Glamping and thanks for visiting. By accessing our site, you are agreeing to these terms. So please read them carefully.

Using our Site
You may use our site and services only as permitted by law. We may suspend or terminate your access if you don’t comply with our policies or if we are investigating alleged misconduct.

Communications
We may send you announcements and other important information in connection with your use of our site. You may opt out of some of these communications at any time.

Privacy Protection
See our Privacy Policy regarding how we handle your personal information and protect your private data when you use our site.

ACCESSIBILITY

Committed to Your Needs

Welcome

At Glampio Coed Glamping we want to make everyone's stay as enjoyable as possible, and are committed to providing suitable access for all our guests, whatever their individual needs. We aim to accurately describe our facilities and services to give you the confidence to book the right glamping pod for your specific requirements.

All our glamping pods are rated by Visit Wales.

 

Level Access: 

  • The main entrance has level access. 

  • There is level access from the main entrance to the glamping pods, communal kitchen area and shower block.

  • There is one glamping pod with ramp, the nearest to the shower block. The ramp is permanent.

 Level access glamping pod

  • The route to the glamping pod is 1.2 meter wide, or more.

  • The glamping pod door is 1065mm wide, or more

        Access with steps

  • There are two steps to six of the glamping pods.

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Shower/toilet block

  • We have disabled toilet/shower room which has a level access shower

Visual

  • We have information in large print. 

  • Visitor information is also available in Easy Read format.

General

The accommodation is rated by the National Accessible Scheme as suitable for: 

  • Older and less mobile guests

  • Part-time wheelchair users

  • Assisted wheelchair users

  • Visually impaired guests